Terms and Conditions


Please read these terms and conditions carefully before ordering any products from Soldiser AB. Kindly note that by ordering any of our products, you agree to be bound by these terms and conditions.

By placing an order with Soldiser AB, org. no. 559055-2195, you warrant that you are at least 18 years old, or have parental permission, and accept these terms and conditions that shall apply to all orders placed or to be placed with Soldiser AB for the sale and supply of any products. 

All prices on this website are inclusive of a value-added tax (VAT) of 25%.

Delivery, exchanges, and returns

Delivery

Soldiser always offers free shipping and exhanges within EU and Scandinavia. An order from soldiser.com will normally take 3-5 business days to be delivered to the Scandinavian countries, once dispatched. The delivery time within EU is normally 5-7 business days, and generally 7-10 business days globally. We dispatch all orders within 24h. You will receive an order confirmation by email when your delivery is on its way. If you do not receive this email within three working days of having placed your order, please contact info@soldiser.com. 

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

If you do not claim your order once delivered, you will be charged a fee covering the costs of processing, return shipping and handling.

Exchanges

We like to indulge our customers – if the purchase is not satisfactory please let us know so we can rectify the situation. We offer a money-back guarantee within 14 days, as long as the product is returned in its original condition. To ensure free shipping for the exchange of your item, kindly send an email to info@soldiser.com prior to the return. Please provide the original invoice number, order number, and the item you wish to replace it with.

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Soldiser AB is not responsible for any return customs charges made. Any charges incurred are the responsibility of the customer. If the goods are damaged or lost when being returned, the customer will be held responsible for the additional expenses.

Complaints

At Soldiser we always want you to be happy with every purchase. If you receive a damaged or wrongly supplied product, please contact info@soldiser.com as soon as possible – no later than 14 days from delivery. In the email kindly indicate what is faulty with the item and the invoice number. 

If goods are damaged or lost during transportation to a customer, Soldiser AB will be held responsible for payment. However, in this event, it is the customer’s responsibility to inform Soldiser AB via email to info@soldiser.com.

Your opinions are highly valued by us and we take complaints very seriously, so please contact us with your thoughts and concerns.

Unclaimed packages

If a delivery has not been claimed at the post office, we reserve the right to charge you for costs incurred in connection with shipping and handling. 

Order confirmation

Once we receive your order, we will send you a confirmation email. If you wish to cancel or change your order, please contact infor@soldiser.com as soon as possible.

Pricing and Availability

In the unlikely event that the item you have ordered is not in stock, you will be notified via email within 2-4 days. If you wish to cancel your order, or if you have questions about delivery times, please contact info@soldiser.com. 

Soldiser AB reserves the right to end the sale and storage of our supplies at any time and to rectify any pricing errors that may occur.

Other terms

Force Majeure

Events outside Soldiser's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Soldiser is released from Soldiser's obligations to fulfil contractual agreements. Examples of such events are government actions or omissions, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market and products negatively, such as restrictions, warnings, ban, etc. 

Payment

All products remain Soldiser's property until full payment is made. The price applicable is the one set at the date on which you place your order. If you are under 18 years old you must have parental permission to make a purchase from Soldiser AB.

All payment transfers conducted through Soldiser are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms and conditions of the payment gateway chosen for the transaction, as they are responsible for the monetary transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense. 

Use of this website

Access to and use of this website, including all products and services offered on the site (collectively, “Services”) is subject to the following terms and conditions (“Terms and Conditions”). By using our Services, you are also agreeing to the fact that the Terms and Conditions may be updated by us from time to time. Therefore, please visit this page regularly in order to keep yourself up to date with, and aware of, any changes that may have been made by the company, Soldiser AB, to these terms. The website, including all content (designs, stories etc.), belong to Soldiser AB, Ellestadsvägen 252, 275 93 Sjöbo, Sweden, with the company registration number 559055-2195.  

Access to this website is permitted on a temporary basis and Soldiser AB reserves the right to withdraw or amend its Services without prior notice. Soldiser AB will not be responsible for any inconvenience caused in the event that the website is unavailable at any time and for any period. From time to time, we may restrict access to some parts, or all, of this website.

Cookies

Soldiser uses cookies. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Soldiser without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Soldiser we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Governing Law and Jurisdiction

These Terms and Conditions, which cover the use of the Services on the website, as well as any relationships without a contract which may arise due to or in connection with it, shall be governed by and construed in accordance with substantive Swedish law. By using this website, you are accepting that the Swedish judiciary’s exclusive jurisdiction will settle all disputes that may arise in the event that these Terms and Conditions are alleged to not have been met.

Soldiser reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of a product being sold out, Soldiser has the right to cancel the order and refund any amount paid. Soldiser shall also notify the customer of equivalent replacement products if available.

All enquiries: info@soldiser.com