Terms & Conditions


Please read these terms and conditions carefully before ordering any products from Soldiser AB. Kindly note that by ordering any of our products, you agree to be bound by these terms and conditions.

By placing an order with Soldiser AB, org. no. 559055-2195, you warrant that you are at least 18 years old, or have parental permission, and accept these terms and conditions that shall apply to all orders placed or to be placed with Soldiser AB for the sale and supply of any products. 

All prices on this website are inclusive of a value-added tax (VAT) of 25%.

Shipping, exchanges, and returns

Shipping

Soldiser always offers free shipping and exchanges worldwide. An order from soldiser.com will normally take:

  • 1-2 business days, Sweden
  • 3-5 business days, the Scandinavian countries
  • 4-8 business days, EU
  • 8-10 business days, globally

We dispatch all orders within 24h. You will receive an order confirmation by email when your delivery is on its way. If you do not receive this email within three working days of having placed your order, please contact info@soldiser.com.

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

If you do not claim your order once delivered, you will be charged a fee covering the costs of processing, return shipping and handling.

Exchanges

We like to indulge our customers – if the purchase is not satisfactory, please let us know so we can rectify the situation. We offer a money-back guarantee within 14 days, as long as the product is returned in its original condition. To ensure free shipping for the exchange of your item, kindly send an email to info@soldiser.com before the return. Please provide the original invoice number, order number, and the item you wish to replace it with.

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS,' to avoid any customs charges. Soldiser AB is not responsible for any return customs charges made. Any charges incurred are the responsibility of the customer. If the goods are damaged or lost when being returned, the customer will be held responsible for the additional expenses.

Complaints

At Soldiser we always want you to be happy with every purchase. If you receive a damaged or wrongly supplied product, please contact info@soldiser.com as soon as possible – no later than 14 days from delivery. In the email kindly indicate what is faulty with the item and the invoice number.

If goods are damaged or lost during transportation to a customer, Soldiser AB will be held responsible for payment. However, in this event, it is the customer’s responsibility to inform Soldiser AB via email to info@soldiser.com.

Your opinions are highly valued by us, and we take complaints very seriously, so please contact us with your thoughts and concerns.

Unclaimed packages

If a delivery has not been claimed at the post office, we reserve the right to charge you for costs incurred in connection with shipping and handling.

Order confirmation

Once we receive your order, we will send you a confirmation email. If you wish to cancel or change your order, please contact info@soldiser.com as soon as possible.

Pricing and availability 

In the unlikely event that the item you have ordered is not in stock, you will be notified via email within 2-4 days. If you wish to cancel your order, or if you have questions about delivery times, please contact info@soldiser.com.

Soldiser AB reserves the right to end the sale and storage of our supplies at any time and to rectify any pricing errors that may occur.

Privacy Policy

This section informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the “Site.” We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us (your name, address and email address.)

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@soldiser.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Shopify

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored in Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify and Mondido stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Other terms

Force majeure

Events outside Soldiser's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Soldiser is released from Soldiser's obligations to fulfill contractual agreements. Examples of such events are government actions or omissions, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market and products negatively, such as restrictions, warnings, ban, etc.

Payment

All products remain Soldiser's property until full payment is made. The price applicable is the one set at the date on which you place your order. If you are under 18 years old, you must have parental permission to purchase Soldiser AB.

All payment transfers conducted through Soldiser are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored, and all card information is handled over SSL encryption. Please read the terms and conditions of the payment gateway chosen for the transaction, as they are responsible for the monetary transactions made.

Local taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

Use of this website

Access to and use of this website, including all products and services offered on the site (collectively, “Services”) is subject to the following terms and conditions (“Terms and Conditions”). By using our Services, you also agree to the fact that the Terms and Conditions may be updated by us from time to time. Therefore, please visit this page regularly to keep yourself up to date with, and aware of, any changes that may have been made by the company, Soldiser AB, to these terms. The website, including all content (designs, stories, etc.), belong to Soldiser AB, Ellestadsvägen 252, 275 93 Sjöbo, Sweden, with the company registration number SE559055-2195.

Access to this website is permitted on a temporary basis, and Soldiser AB reserves the right to withdraw or amend its Services without prior notice. Soldiser AB will not be responsible for any inconvenience caused if the website is unavailable at any time and for any period. From time to time, we may restrict access to some parts, or all, of this website.

Cookies

Soldiser uses cookies. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies." During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Soldiser without troubles, you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Soldiser we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Governing law and jurisdiction

These Terms and Conditions, which cover the use of the Services on the website, as well as any relationships without a contract which may arise due to or in connection with it, shall be governed by and construed by substantive Swedish law. By using this website, you are accepting that the Swedish judiciary’s exclusive jurisdiction will settle all disputes that may arise if these Terms and Conditions are alleged not to have been met.

Soldiser reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of a product being sold out, Soldiser has the right to cancel the order and refund any amount paid. Soldiser shall also notify the customer of equivalent replacement products if available.

All inquiries: info@soldiser.com